To enable end-to-end automation, TIN engineered a complete integration layer connecting Shopify, Gorgias, ShipStation, and SkuLabs. This unified the backend into a single intelligent data system powering all AI agents. TIN also developed a custom checkout engine and began building the foundation for a unified internal dashboard.
“Where is my order?” calls were the #1 source of support volume. TIN developed an AI Shipping Agent that accesses real-time tracking data from ShipStation and explains delivery status, delays, and exceptions instantly. Customers now receive immediate shipping updates, and the support team no longer handles repetitive tracking questions.
PetStore Direct’s support team was overwhelmed with repetitive ticket requests and basic inquiries. TIN deployed an AI Support Agent that connects directly to the ticketing system, retrieves ticket status in real time, creates new tickets, classifies issues, and escalates only when necessary. This dramatically reduced the support team’s workload and improved customer response times.
PetStore Direct needed a scalable way to handle product recommendation calls and phone-based orders. TIN built an AI Sales Agent capable of understanding grooming terminology, guiding customers through product selection, building draft carts, and sending checkout links. This transformed phone calls into a scalable, automated sales channel that delivers consistent expertise and dramatically reduces staff workload.
Gentlemen's Craft, a renowned Belgian gin producer known for its presence in Michelin-starred restaurants, sought to revitalize their digital footprint. Their objective was to align their online presence with their newly redesigned brand identity, enhance their e-commerce capabilities, and overhaul their social media strategy.
Our team developed a user-friendly website for Peticures Grooming, complete with SMS integration for enhanced client communication, and implemented local SEO strategies that landed them on Google's first page in Cocoa, Florida.
