1. Introduction
TIN Agency ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (tinagency.com), use our services, or interact with us in any capacity.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Company name, job title, industry, company size, revenue information
- Communication Data: Information you provide when contacting us, including inquiry details, project requirements, and correspondence
- Account Information: Username, password, and account preferences (if applicable)
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Technical Data: IP address, browser type and version, operating system, device information
- Usage Data: Pages visited, time spent on pages, click-through rates, referral sources
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
2.3 Third-Party Information
We may receive information about you from:
- Business partners and referral sources
- Social media platforms (when you interact with our content)
- Public databases and directories
- Analytics and marketing service providers
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Delivery
- Providing AI consulting, web development, and digital transformation services
- Managing project timelines, deliverables, and client communications
- Creating custom solutions tailored to your business needs
- Providing technical support and troubleshooting
3.2 Business Operations
- Processing payments and managing billing
- Conducting market research and analysis
- Improving our services and developing new offerings
- Managing vendor and partner relationships
3.3 Communication
- Responding to inquiries and providing customer support
- Sending project updates, invoices, and important notifications
- Marketing communications (with your consent)
- Industry insights, case studies, and educational content
3.4 Legal and Security
- Complying with legal obligations and regulatory requirements
- Protecting against fraud, security threats, and unauthorized access
- Enforcing our terms of service and other agreements
- Resolving disputes and addressing legal claims
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We work with trusted third-party service providers who assist us in:
- Website hosting and maintenance (Webflow, hosting providers)
- Payment processing (Stripe, PayPal)
- Analytics and marketing tools (Google Analytics, email marketing platforms)
- Communication tools (CRM systems, project management platforms)
- Cloud storage and backup services
4.2 Business Transfers
If TIN Agency is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
4.3 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to:
- Protect the rights, property, or safety of TIN Agency, our clients, or others
- Investigate potential violations of our terms of service
- Respond to claims of illegal activity or infringement
4.4 Consent
We may share your information with your explicit consent for specific purposes not covered in this policy.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data transmitted to and from our systems is encrypted using SSL/TLS protocols
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Security Audits: Periodic assessment of our security practices and systems
- Secure Storage: Personal information is stored on secure servers with appropriate safeguards
- Employee Training: Regular privacy and security training for all team members
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using reasonable measures to protect your data.
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this privacy policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
- Provide ongoing services (for active clients)
Retention Periods:
- Active Client Data: Duration of business relationship plus 7 years for tax and legal purposes
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: 26 months (Google Analytics default)
- Communication Records: 7 years for business correspondence
7. Your Rights and Choices
Depending on your location, you may have the following rights:
7.1 Access and Portability
- Request access to personal information we hold about you
- Receive a copy of your data in a portable format
7.2 Correction and Updates
- Request correction of inaccurate or incomplete information
- Update your contact preferences and account information
7.3 Deletion
- Request deletion of your personal information (subject to legal retention requirements)
- Right to be forgotten (where applicable under local laws)
7.4 Marketing Communications
- Unsubscribe from marketing emails using the opt-out link
- Update communication preferences in your account settings
- Contact us directly to manage your preferences
7.5 Cookies and Tracking
- Adjust browser settings to control cookie acceptance
- Opt-out of certain analytics and advertising cookies
- Use browser "Do Not Track" settings
To exercise these rights, contact us at hello@tin.info with your request and proof of identity.
8. International Data Transfers
TIN Agency operates globally and may transfer your information to countries outside your residence, including:
- United States (primary operations)
- European Union (client services)
- Canada (backup and redundancy)
We ensure appropriate safeguards are in place for international transfers through:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
- Explicit consent where required
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.
10. Cookies and Tracking Technologies
10.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand website usage and improve our services
- Marketing Cookies: Used for advertising and personalized content (with consent)
- Preference Cookies: Remember your settings and preferences
10.2 Third-Party Cookies
We use the following third-party services that may place cookies:
- Google Analytics (website analytics)
- Google Ads (advertising)
- Facebook Pixel (social media marketing)
- LinkedIn Insights (professional networking)
10.3 Managing Cookies
You can control cookies through your browser settings or by using our cookie preference center (if available). Note that disabling certain cookies may affect website functionality.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our business practices
- New legal requirements
- Feedback from users and stakeholders
- Industry best practices
We will notify you of significant changes by:
- Posting an updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Continued use of our services after changes become effective constitutes acceptance of the updated policy.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
TIN Agency
Email: hello@tin.info
Website: tin.info
Phone: +1 833 937 0008
Address: 18305 Biscayne Blvd, Ste 200, Aventura,Florida, USA 33160-2172
For EU residents, you also have the right to lodge a complaint with your local data protection authority.
13. Legal Basis for Processing (EU/UK Users)
Under GDPR and UK data protection law, we process your personal information based on:
- Contract: Processing necessary for service delivery and client relationships
- Legitimate Interest: Business operations, marketing, and website improvement
- Consent: Marketing communications and optional data processing
- Legal Obligation: Tax reporting, legal compliance, and regulatory requirements
14. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to Know: Information about data collection and sharing practices
- Right to Delete: Request deletion of personal information
- Right to Opt-Out: Opt-out of sale of personal information (we do not sell data)
- Right to Non-Discrimination: Equal service regardless of privacy choices
To exercise these rights, contact us using the information provided above.
Last Updated: October 20, 2025
Version: 1.0
This Privacy Policy is effective as of the date listed above and applies to all information collected by TIN Agency through our website and services.
