Executive Summary
To enable full AI automation, PetStore Direct needed a connected backend that unified product data, order status, ticket management, and fulfillment. TIN architected a complete integration stack connecting Shopify, Gorgias, ShipStation, and SkuLabs into a single intelligent data layer — the foundation for all current and future automation.
The Challenge
PetStore Direct used multiple siloed systems:
- Shopify for ecommerce
- Gorgias for support
- ShipStation for shipping
- SkuLabs for inventory & fulfillment
None talked to each other.
This made operations slow, fragmented, and heavily manual.
The Solution
TIN built a series of production-grade connectors and custom logic layers that:
- Unified data into one accessible source
- Enabled real-time responses for AI agents
- Reduced operational friction
- Set the stage for future dashboard and automation expansion
What We Delivered (Deep Detail)
Shopify Inventory & Product Connector
- Real-time variant availability
- Brand logic and product hierarchy
- Meta information parsing
- Live pricing, discounts, and promotions
Gorgias Ticketing Connector
- Create, update, and retrieve tickets
- Automated summaries
- Unified customer history
ShipStation Tracking Connector
- Carrier-agnostic tracking
- Real-time shipment status
- Exception handling
SkuLabs Fulfillment Connector
- SKU harmonization
- Warehouse-level stock
- Fulfillment status
- NB: Successful implementation depends on SkuLabs’ API availability and access.
Custom Checkout Engine
- Draft cart creation
- Dynamic item population
- SMS/email link sending
Dashboard Foundations
- Scalable UI architecture
- Modular component system
- Data-linked views for orders, inventory, and tickets
Results
- Unified backend enabling fast AI responses
- Dramatic reduction in manual internal workflows
- Reliable, centralized operational data
- Infrastructure ready for future automation and dashboards
Client Impact
PetStore Direct now operates on a fully integrated automation backbone — enabling seamless sales, support, and logistics across their entire stack.
.svg)
